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Talking on the Phone Can Positively Affect Health

  1. Connection vs. Isolation

    The effects of isolation on the mind are well documented. Imagine if you had to wait until conditions were just right to take or make a call – or worse, had to wait until a friend or family member could assist you. Communication difficulties, if not addressed appropriately, can lead to social withdrawal and self-defeating thoughts. “They can’t understand me, so I might as well quit trying.”

  2. Confidence vs. Anxiety

    We all want to feel confident in our abilities and decisions but struggling to communicate can be a real confidence killer. For example, older adults with hearing loss might feel as if they are to blame for misunderstandings. Many feel apologetic about repeatedly asking for help to understand what is being said. They lose confidence in their abilities, face anxiety in social situations and worry about personal relationships. “I’m a nuisance. I should quit talking because it just frustrates other people. They must be sick of me.” This can in turn lead to physical symptoms such as tension, exhaustion and weakened immune systems.

  3. Capable vs. Ineffective

    Disability does not mean inability. But to many people, not being able to hear and discern message and meaning can result in feelings of shame, humiliation and inadequacy. They worry about being seen as incompetent, or even stupid. The feeling of shame linked to hearing loss can be linked to misunderstanding and the resulting social embarrassment of giving the wrong response. People may think “How stupid I must look!” or “What will others think?”

Captioned telephone services – and the simple joy of talking on the phone again without special conditions or assistance – can have a major, positive impact on a person’s relationships with family and friends, their happiness, and mental health.

Why wait? If you know someone who is struggling to communicate on the telephone, learn more about CapTel captioned telephone service.


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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)