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Frequently Asked Questions

The primary goal of the Sprint CapTel phones is to improve your experience talking on the phone. These commonly asked questions can help you understand the program and the functionality of the products.

FCC Regulations

The Sprint CapTel program is offered through a partnership with the FCC. This means that the service is available to you at no cost when you have registered your Sprint CapTel product. Registration is easy and the service will remain available at no cost to you throughout use.

What to Do About Hearing Loss

Hearing loss is experienced at different points of life and to different degrees. Utilize the Learning Center to understand more about the different types of hearing loss and the symptoms.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)