Our Priority is Keeping our Customers, Employees, and Communities Safe


We’re committed to the well-being of our customers and employees. At a time when social distancing plays a critical role in slowing the spread of COVID-19, communication is now more important than ever. Sprint Accessibility (relay service) and Sprint CapTel (captioned telephone) services enable people with hearing loss or a speech disability to communicate over the phone by means of a Communication Assistant – 24 hours a day, 7 days a week.

Because you're at the heart of what we do, we're working hard to best serve you during these unpredictable times. Wait times for Sprint Accessibility services may increase during periods of high call volumes. Thank you for your patience while we connect you to an available Sprint Communication Assistant.

Please contact Customer Service Representatives with any questions or concerns you may have. Our goal is to continue providing the highest level of service you have come to know from Sprint.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)