Get More from your captioned telephone program:
Connect your patients with the captioned phone model that best fits their needs. Sprint CapTel offers four models to choose from!See the phones
From the built-in, one-touch Customer Care button on every phone to U.S.-based care representatives, 24/7, Sprint CapTel sets the bar for service.
Communication is everything! Your patients enjoy options tailored to meet their needs, high-quality connections, and your patients own (never lease) their phones.Get your demo kit
It’s empowering, private and offered AT NO COST under the Americans With Disabilities Act (ADA).
Best Practices for Positive Patient Outcomes with Captioned Phone Services
Many factors can arise when certifying a patient for a captioned telephone service. The patient-first ideology focuses on trust, respect for patients, shared decision making, sensitivity to patient needs, and always looking out for their best interest. In order to have a positive patient outcome, expectations must be met or exceeded.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)